RESTING PAWS PRODUCT LINE

We want to distinguish ourselves as being a truly unique service provider by offering a variety of options with emphasis on locally created products. To accomplish these goals we are teaming up with Craftsmen/women and artisans to produce a truly unique product line to honor your companion. At the top of each category we disclose where the items originate from.

Resting Paws’ customized urns/plaques are created with respect, dignity and uniqueness of each individual companion in mind. We handcraft each urn/plaque with care and devotion to honor your departed companion. Although there are thousands of urns and plaques available on the market, we believe that ours are truly special and customized to the uniqueness of your companion. Customers like you proudly display them and by doing so, the urn/plaque becomes a conversation piece.

Note: On custom work, one main proof is presented to you.  From that main proof changes can be made. If additional proofs from other pictures are requested each additional one will be charged a setup fee. Review your images carefully. Send at least three pictures of 1MB or more. Trust the artist when he says the picture will not engrave properly. 

CREATION TIME
All urns/plaques are created the week following the order/payment date. This is to allow time for receiving and processing any pictures you might want on the urn/plaque. A proof is produced for your verification and then the urn/plaque is created. The shipment takes place up to 48 hrs after completion. Your participation and response time is the key to rapid processing. Simple urns/plaques that require little custom work will be created and shipped within 3-5 business days once payment has been received.

KEEP IN MIND
The natural black granite and white marble are good mediums for engraving spectacular pictures. Nevertheless these are all natural products and nature’s uniqueness is never duplicated. Small imperfections in the materials are a possibility.

Thank you for choosing us for immortalizing a truly faithful companion with a Resting Paws custom urn/plaque!

Please pawruse our shop and tell a friend.

REFUNDS AND EXCHANGES
Each urn is made to your specifications. We strive to create pieces that will be cherished for years to come. Because our items are custom made, you should secure the item with postal insurance. All items will leave the shop in good order. To avoid any mistakes in production a proof will be e-mailed for your approval before the custom work is done. Once approved, you are then bound by the design. If by any chance we make a mistake, we will re-craft the urn/plaque at no charge and ship only when the erroneous one is returned at our expense.

PAYMENT
We accept PayPal, email money transfers. If you do not have a PayPal account or you order from out of Canada you can still pay with your credit card through PayPal. Just hit the ‘pay by credit card’ button after going to PayPal.
Payment must be received prior to creating your custom item. We only begin work on your piece once payment is received.

SHIPPING
Caskets will not be shipped. They are local pick up only.
Locally produced Bio Urns will not be shipped. They are local pick up only.
Large plaques (12” x 12” and 6” x 12”), can be shipped to any destinations but due to their weight you must contact us to arrange shipping method and payment.

DELIVERY TIMES
To keep postage reasonable, all shipping is via Canada Post Regular mail unless other arrangements are made. We expect our urns/plaques generally to arrive within 3-14 business days in Canada. For US and other worldwide customers we can not speculate due to customs clearing. If you need your urn/plaque in a rush, please ask us and we can discuss options.
We provide bundle shipping 1st item is fixed amount according to location, Canada, US and International. Additional items in the same order are reduced accordingly the fourth item onward in the same order are free shipping.

SHOP POLICIES
Unless otherwise requested all custom work may be photographed and used as examples on our website. No personal info will be displayed.

This post is also available in: French