RESTING PAWS PRODUCT LINE
IF REQUESTING A CUSTOM ITEM READ AND UNDERSTAND THE BLUE SECTIONS
We want to distinguish ourselves as being a truly unique service provider by offering a variety of options with emphasis on locally created products. To accomplish these goals we are teaming up with Craftsmen/women and artisans to produce a truly unique product line to honor your companion.
Resting Paws’ customized urns/plaques are created with respect, dignity and uniqueness of each individual companion in mind. We handcraft each urn/plaque with care and devotion to honor your departed companion. Although there are thousands of urns and plaques available on the market, we believe that ours are truly special and customized to the uniqueness of your companion. Customers like you proudly display them and by doing so, the urn/plaque becomes a conversation piece.
Note: On custom work, one main proof is presented to you. From that main proof changes can be made. If additional proofs from other pictures are requested each additional one will be charged a setup fee. Review your images carefully. Send at least three pictures of 1MB or more. Trust the artist if he says the picture(s) will not engrave properly.
We quickly review your request including pictures and let you know if all or none are suitable. Once we confirm pictures are suitable we require 1/2 payment befor starting work on your order. Granite, Marble, Stainless Steel urns and plaques proofs are created within 1-2 days following the 1/2 payment. The proof is sent to you for your verification any comments or change request and approval. The final payment is required before we create and ship the item. The shipment takes place up to 48 hrs after completion. Your participation and response time is the key to rapid processing. Simple urns/plaques that require little custom work will be created and shipped within 1-3 business days.
KEEP IN MIND
Natural black granite and white marble are good mediums for engraving spectacular pictures. Nevertheless these are all natural products and nature’s uniqueness is never duplicated. Small imperfections in the materials are a possibility.
Thank you for choosing us for immortalizing a truly faithful companion with a Resting Paws custom urn/plaque!
Please pawruse our shop and tell a friend.
REFUNDS AND EXCHANGES
Each urn is made to your specifications. We strive to create pieces that will be cherished for years to come. Because our items are custom made, you should secure the item with postal insurance. All items will leave the shop in good order. To avoid any mistakes in production, a proof will is e-mailed for your approval before the custom work is done. Once approved, you are bound by the design. If by any chance we make a mistake, we will re-craft the urn/plaque at no charge and ship only when the erroneous one is returned at our expense.
We accept PayPal, email money transfers. If you do not have a PayPal account or you order from out of Canada you can still pay with your credit card through PayPal. Just hit the ‘pay by credit card’ button after going to PayPal.
Half the payment must be received prior to starting work on a custom item. The rest is payable once the approval to finalise the work is given.
Certain items will not be shipped because of weight, size or fragile nature, this is clearely indicated in product description.
To keep postage reasonable, all shipping is via Canada Post Regular mail unless other arrangements are made. We expect our urns/plaques generally to arrive within 3-7 business days in Canada, US up to 10 days. For worldwide customers we can not speculate due to suface transit time and in country customs clearing. If you need your urn/plaque in a rush, please ask us and we can discuss options.
Unless otherwise requested all custom work may be photographed and used as examples on our website. No personal info will be displayed.