It has been difficult to write during such a sad time as well as in the middle of a pandemic. I want to express my sincere thanks for the care, respect & efficiency I experienced with your service. Your empathy, caring explanation in what was to be done as well as when & how long it would take was a great help & left me feeling that I had chosen the right people to care for the remains of my very cherished friend, Oliver. The timelines you gave me were exact & without delays – I appreciated that more than words can express. I have tried on numerous occasions to send you this e-mail of thanks but unfortunately, my eyes would cloud over with tears & great sadness – the tears still come but today, with a smile for my little friend. My most sincere thank you to you both for the work you do – I am extremely grateful.